Workflows1 min read
How to create interactive buttons workflow on WhatsApp.
Last reviewed Apr 10, 2026Published Apr 10, 2026
Use this simple structure: 1.Trigger: Keyword =hi 2.Node 1:Text + Buttons Body =Welcome. Please choose an option. Interaction mode =Buttons 3.Add buttons:Option 1valueAOption 2valueBTalk to Agentvalueagent 4.Connect each button to a different node:A-> Product infoB-> Pricingagent-> Handoff node 5.Add End nodeat the final step. 6. Save, Publish, Enable. Important: If button branch saysNot connected, mapBranch to nodefor each button.
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3) Best practices before publishing
1. Keep trigger keywords simple.
2. Always add fallback or end path.
3. Keep button labels short and clear.
4. Do not leave list rows withoutnextStepId.
5. UseTest Flowbefore enabling.
6. Use approved templates for template nodes.
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