Templates1 min read
How to Add Buttons in the Template
A simple guide to adding helpful buttons in WhatsApp templates, including when to use quick replies and when to use action buttons.
Last reviewed Apr 7, 2026Published Apr 7, 2026
Buttons reduce friction by letting the customer tap once instead of typing or searching for the next step.
Main button types
- Quick reply buttons for one-tap responses.
- Call-to-action buttons for opening a link, making a call, or completing another direct action.
How to create useful buttons
- Choose the button type that matches the customer action.
- Write a short label that is easy to understand.
- Make sure the button feels like a natural next step from the message.
Best button habits
- Avoid vague labels.
- Keep button text short and direct.
- Do not add buttons that do not help the customer move forward.
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