Workflows1 min read
How to create a workflow (step-by-step).
Last reviewed Apr 10, 2026Published Apr 10, 2026
A workflow is an automated WhatsApp conversation path. It helps your business reply instantly when a user sends a message likehi,price,book,support, etc.
1) How to create a workflow (step-by-step)
Open your project in WABPO.
Go toWorkflows.
ClickCreate New Flow.
Add aTriggernode.
In Trigger, set:type:keywordkeywords: for examplehi,hello,menucaseMode:containsmessageTypes:text
Add your next node:Text + ButtonsorMedia + Buttons.
SetInteraction mode:Text only,Buttons,List, orForm.
Connect nodes by dragging line from one node to the next.
Add anEndnode and connect last step to End.
ClickSave Draft.
ClickPublish.
ClickEnable.